All Knowledgebase Articles

IHG HotelKey Scanning Guide

Scanning Process Guide for Hotels Using the New Guest Ban ID Scanning Driver with IHG HotelKey Initiating a Scan in HotelKey To begin the scanning process, open HotelKey and locate the guest reservation. Prepare the ID for Scanning Select the Reservation Type After the ID has been scanned, the Guest Ban IDFill popup will appear….

How to Scan ID Cards and Passports with the Guest Ban Passport Scanner

Watch the video above for a complete demonstration of how to position and scan ID cards and passports using the Guest Ban passport scanner. Scanning an ID Card Helpful Tip Scan the barcode side of the ID card first. This can help speed up the scanning process and allows the guest information to be captured…

Ban Management Updates: What’s New and How It Improves Your Workflow

We’ve made several important improvements to the Ban Management section to make it faster, clearer, and more reliable for your team. These updates focus on reducing approval errors, simplifying incident reporting, and making it easier to manage Do Not Rent (DNR) guests at scale. Below is an overview of what’s changed. You can watch the…

Opera Cloud ID Scanning Guide

Initiating Scanning In Opera Cloud To begin the scanning process, first, open Opera Cloud. When checking in a guest, go to the Guest Details section. Note: IDfill has a handy feature where it remembers its last position. If you have a preferred area on your screen for the popup, simply move it there and IDfill…

AutoClerk ID Scanning Guide

Scanning Process Initiating Scanning In AutoClerk To begin the scanning process, first, open WebRezPro. When checking in a guest, go to the Guest Info section. Note: IDfill has a handy feature where it remembers its last position. If you have a preferred area on your screen for the popup, simply move it there and IDfill…

WebRezPro ID Scanning Guide

Scanning Process Initiating Scanning In WebRezPro To begin the scanning process, first, open WebRezPro. When checking in a guest, go to the Guest Info section. Note: IDfill has a handy feature where it remembers its last position. If you have a preferred area on your screen for the popup, simply move it there and IDfill…