Visual Matrix ID Scanning Guide
Scanning Process Accessing Auto Scan Detection Start by navigating to the Guest Ban Dashboard. From there, you can initiate the scanning process by selecting ‘Auto Scan Detection’. Depending on your hotel’s specific policies and requirements choose either double-sided or single-sided scanning. Double-sided ID Scanning This guide will demonstrate the double-sided scanning process. Upon accessing the…
Choice Advantage ID Scanning Guide
Scanning Process Accessing Auto Scan Detection Start by navigating to the Guest Ban Dashboard. From there, you can initiate the scanning process by selecting ‘Auto Scan Detection’. Depending on your hotel’s specific policies and requirements choose either double-sided or single-sided scanning. Double-sided ID Scanning This guide will demonstrate the double-sided scanning process. Upon accessing the…
How To Flag A Guest
Our Flag a Guest feature lets you mark guests who need special attention, and even filter your guest list to see all flagged guests at once. Why Flag a Guest? Consider flagging a guest if they: Step-by-Step Guide Tips and Best Practices Conclusion The Flag a Guest feature makes it simple to track guests who…
Login Issues
Accessing Your MyGuestBan Dashboard – Troubleshooting Login Issues If you’re having trouble logging into MyGuestBan, the most common reason is that the correct hotel (tenant) account is not selected before entering your username and password. Follow this step-by-step guide to ensure you’re logging in correctly. Step-by-Step Guide to Login Common Issues and Troubleshooting 1. Incorrect…
View and Unlock Locked Accounts
How to View and Unlock Locked Accounts in MyGuestBan If a user account becomes locked due to multiple failed login attempts, you can quickly unlock it from the administration section. Follow these steps to view and unlock locked accounts. Step 1: Access the User Management Section Step 2: Filter for Locked Accounts Step 3: Unlock…
Modify a User Account
How to Modify a User Account in MyGuestBan You can update user details, change roles, assign properties, and adjust permissions for user accounts in MyGuestBan. Follow the steps below to modify an existing user account. Step 1: Access the User Management Section Step 2: Find the User Account Step 3: Modify User Details Step 4:…