Knowledge Base

My Account

  1. 1.
    Modify a User Account
  2. 2.
    View and Unlock Locked Accounts
  3. 3.
    Create a New User Account

Getting Started

  1. 1.
    How to Reset Your Password
  2. 2.
    How to Scan an ID
  3. 3.
    Accessing your My Guest Ban Dashboard

PMS IDfill Guide

  1. 1.
    Visual Matrix ID Scanning Guide
  2. 2.
    Choice Advantage ID Scanning Guide V2
  3. 3.
    Synxis Hub ID Scanning Guide
  4. 4.
    Hilton PEP ID Scanning Guide
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Managing Guests

  1. 1.
    How to Search for a Guest
  2. 2.
    How to View and Print Guest Details
  3. 3.
    How To Flag A Guest
  4. 4.
    How to Add a Ban

Type of Alerts

  1. 1.
    Guest Ban Alerts – Active Warrant / Sex Offender Alert
  2. 2.
    Guest Ban Alerts – Local Alerts
  3. 3.
    Guest Ban Alerts – Guest Risk Score
  4. 4.
    Guest Ban Alerts – Offenses

Feature Update

  1. 1.
    Ban Management Updates: What’s New and How It Improves Your Workflow
  2. 2.
    Guest Ban Driver v4.4.0
  3. 3.
    How To Flag A Guest
  4. 4.
    How to Enable Guest Risk Score
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Troubleshooting

  1. 1.
    PMS Fill Popup Not Working
  2. 2.
    Login Issues
  3. 3.
    ID Not Scanning