Knowledge Base

My Account

  1. 1.
    View and Unlock Locked Accounts
  2. 2.
    Create a New User Account
  3. 3.
    Modify a User Account

Getting Started

  1. 1.
    How to Scan an ID
  2. 2.
    How to Scan ID Cards and Passports with the Guest Ban Passport Scanner
  3. 3.
    Accessing your My Guest Ban Dashboard
  4. 4.
    How to Reset Your Password

PMS IDfill Guide

  1. 1.
    Synxis Hub ID Scanning Guide
  2. 2.
    Hilton PEP ID Scanning Guide
  3. 3.
    Jonas Chourm ID Scanning Guide
  4. 4.
    WebRezPro ID Scanning Guide
VIEW ALL

Managing Guests

  1. 1.
    How to View and Print Guest Details
  2. 2.
    How To Flag A Guest
  3. 3.
    How to Add a Ban
  4. 4.
    How to Search for a Guest

Type of Alerts

  1. 1.
    Guest Ban Alerts – Local Alerts
  2. 2.
    Guest Ban Alerts – Guest Risk Score
  3. 3.
    Guest Ban Alerts – Offenses
  4. 4.
    Guest Ban Alerts – Active Warrant / Sex Offender Alert

Feature Update

  1. 1.
    Ban Management Updates: What’s New and How It Improves Your Workflow
  2. 2.
    Guest Ban Driver v4.4.0
  3. 3.
    How To Flag A Guest
  4. 4.
    How to Enable Guest Risk Score
VIEW ALL

Troubleshooting

  1. 1.
    Login Issues
  2. 2.
    ID Not Scanning
  3. 3.
    PMS Fill Popup Not Working