Knowledge Base

My Account

  1. 1.
    Create a New User Account
  2. 2.
    Modify a User Account
  3. 3.
    View and Unlock Locked Accounts

Getting Started

  1. 1.
    Accessing your My Guest Ban Dashboard
  2. 2.
    How to Reset Your Password
  3. 3.
    How to Scan an ID

PMS IDfill Guide

  1. 1.
    Synxis Hub ID Scanning Guide
  2. 2.
    Hilton PEP ID Scanning Guide
  3. 3.
    Jonas Chourm ID Scanning Guide
  4. 4.
    WebRezPro ID Scanning Guide
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Managing Guests

  1. 1.
    How To Flag A Guest
  2. 2.
    How to Add a Ban
  3. 3.
    How to Search for a Guest
  4. 4.
    How to View and Print Guest Details

Type of Alerts

  1. 1.
    Guest Ban Alerts – Guest Risk Score
  2. 2.
    Guest Ban Alerts – Offenses
  3. 3.
    Guest Ban Alerts – Active Warrant / Sex Offender Alert
  4. 4.
    Guest Ban Alerts – Local Alerts

Feature Update

  1. 1.
    Ban Management Updates: What’s New and How It Improves Your Workflow
  2. 2.
    Guest Ban Driver v4.4.0
  3. 3.
    How To Flag A Guest
  4. 4.
    How to Enable Guest Risk Score
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Troubleshooting

  1. 1.
    ID Not Scanning
  2. 2.
    PMS Fill Popup Not Working
  3. 3.
    Login Issues