View and Unlock Locked Accounts
How to View and Unlock Locked Accounts in MyGuestBan If a user account becomes locked due to multiple failed login attempts, you can quickly unlock it from the administration section. Follow these steps to view and unlock locked accounts. Step 1: Access the User Management Section Step 2: Filter for Locked Accounts Step 3: Unlock…
Modify a User Account
How to Modify a User Account in MyGuestBan You can update user details, change roles, assign properties, and adjust permissions for user accounts in MyGuestBan. Follow the steps below to modify an existing user account. Step 1: Access the User Management Section Step 2: Find the User Account Step 3: Modify User Details Step 4:…
Create a New User Account
How to Create a New User Account in MyGuestBan Adding a new user to MyGuestBan is straightforward. Follow the steps below to set up a user account with customized roles and access to properties. Step 1: Access the User Management Section Step 2: Create a New User Step 3: Configure Account Settings Step 4: Assign…
How to View and Print Guest Details
After locating a guest record, you may want to view their ID scan and other details. Follow these steps to access, view, and print the guest’s information. Step 1: Locate the Guest Record Step 2: View Guest Details On the guest details page, you’ll see the guest’s ID images and comprehensive information, including: Step 3:…
How to Search for a Guest
How to Search for a Guest in MyGuestBan Once logged in to your MyGuestBan account, follow these steps to locate guest records quickly and efficiently. Step 1: Access the Guests Page Step 2: Use the Basic Search Bar Step 3: Use Advanced Filters for More Specific Searches Tips for Efficient Searches
PMS Fill Popup Not Working
If the popup to automatically fill guest information into your Property Management System (PMS) isn’t appearing, follow these steps to verify and resolve the issue. Step 1: Check IDfill Status in the Task Tray Step 2: Launch IDfill from the Desktop Step 3: Reboot Your Computer (if IDfill is Unresponsive) Additional Support: Install the Guest…