How to Search for a Guest
How to Search for a Guest in MyGuestBan Once logged in to your MyGuestBan account, follow these steps to locate guest records quickly and efficiently. Step 1: Access the Guests Page Step 2: Use the Basic Search Bar Step 3: Use Advanced Filters for More Specific Searches Tips for Efficient Searches
PMS Fill Popup Not Working
If the popup to automatically fill guest information into your Property Management System (PMS) isn’t appearing, follow these steps to verify and resolve the issue. Step 1: Check IDfill Status in the Task Tray Step 2: Launch IDfill from the Desktop Step 3: Reboot Your Computer (if IDfill is Unresponsive) Additional Support: Install the Guest…
Guest Ban Alerts – Guest Risk Score
Guest Risk Score – Standard Operating Procedures for Managing Guest Risk The Guest Risk Score feature in Guest Ban helps your hotel assess potential risks associated with guests during check-in by assigning a risk score based on the guest’s past behavior across properties using Guest Ban. The score ranges from 0 to 100 and provides…
Guest Ban Alerts – Local Alerts
Local Alerts – Standard Operating Procedures for Guests from Local Areas The Local Alerts feature in Guest Ban helps notify your front desk team when a guest checking in is from a specific geographic area around your hotel. These alerts can help improve security and guest management by providing real-time insights about guests from your…
Guest Ban Alerts – Active Warrant / Sex Offender Alert
Enhanced Database – Active Warrant / Sex Offender Alert When using the Guest Ban ID scanning solution, there may be instances where a guest’s information raises potential concerns, such as matches with active warrants or the sex offender registry. It is critical to handle these situations with the utmost discretion, in accordance with legal requirements…
Guest Ban Alerts – Offenses
Guest Ban Alerts – Standard Operating Procedures for Flagged Guest Identifications The Guest Ban application provides real-time alerts for flagged guests, helping hotel staff respond promptly and effectively to potential security risks, including underage guests, banned individuals, or those flagged for serious offenses. This guide will walk you through recognizing, handling, and enforcing guest bans,…