Create a New User Account
How to Create a New User Account in MyGuestBan Adding a new user to MyGuestBan is straightforward. Follow the steps below to set up a user account with customized roles and access to properties. Step 1: Access the User Management Section Step 2: Create a New User Step 3: Configure Account Settings Step 4: Assign…
How to View and Print Guest Details
After locating a guest record, you may want to view their ID scan and other details. Follow these steps to access, view, and print the guest’s information. Step 1: Locate the Guest Record Step 2: View Guest Details On the guest details page, you’ll see the guest’s ID images and comprehensive information, including: Step 3:…
How to Search for a Guest
How to Search for a Guest in MyGuestBan Once logged in to your MyGuestBan account, follow these steps to locate guest records quickly and efficiently. Step 1: Access the Guests Page Step 2: Use the Basic Search Bar Step 3: Use Advanced Filters for More Specific Searches Tips for Efficient Searches
PMS Fill Popup Not Working
If the popup to automatically fill guest information into your Property Management System (PMS) isn’t appearing, follow these steps to verify and resolve the issue. Step 1: Check IDfill Status in the Task Tray Step 2: Launch IDfill from the Desktop Step 3: Reboot Your Computer (if IDfill is Unresponsive) Additional Support: Install the Guest…
Guest Ban Alerts – Guest Risk Score
Guest Risk Score – Standard Operating Procedures for Managing Guest Risk The Guest Risk Score feature in Guest Ban helps your hotel assess potential risks associated with guests during check-in by assigning a risk score based on the guest’s past behavior across properties using Guest Ban. The score ranges from 0 to 100 and provides…
Guest Ban Alerts – Local Alerts
Local Alerts – Standard Operating Procedures for Guests from Local Areas The Local Alerts feature in Guest Ban helps notify your front desk team when a guest checking in is from a specific geographic area around your hotel. These alerts can help improve security and guest management by providing real-time insights about guests from your…