How To Flag A Guest
Our Flag a Guest feature lets you mark guests who need special attention, and even filter your guest list to see all flagged guests at once. Why Flag a Guest? Consider flagging a guest if they: Step-by-Step Guide Tips and Best Practices Conclusion The Flag a Guest feature makes it simple to track guests who…
Login Issues
Accessing Your MyGuestBan Dashboard – Troubleshooting Login Issues If you’re having trouble logging into MyGuestBan, the most common reason is that the correct hotel (tenant) account is not selected before entering your username and password. Follow this step-by-step guide to ensure you’re logging in correctly. Step-by-Step Guide to Login Common Issues and Troubleshooting 1. Incorrect…
View and Unlock Locked Accounts
How to View and Unlock Locked Accounts in MyGuestBan If a user account becomes locked due to multiple failed login attempts, you can quickly unlock it from the administration section. Follow these steps to view and unlock locked accounts. Step 1: Access the User Management Section Step 2: Filter for Locked Accounts Step 3: Unlock…
Modify a User Account
How to Modify a User Account in MyGuestBan You can update user details, change roles, assign properties, and adjust permissions for user accounts in MyGuestBan. Follow the steps below to modify an existing user account. Step 1: Access the User Management Section Step 2: Find the User Account Step 3: Modify User Details Step 4:…
Create a New User Account
How to Create a New User Account in MyGuestBan Adding a new user to MyGuestBan is straightforward. Follow the steps below to set up a user account with customized roles and access to properties. Step 1: Access the User Management Section Step 2: Create a New User Step 3: Configure Account Settings Step 4: Assign…
How to View and Print Guest Details
After locating a guest record, you may want to view their ID scan and other details. Follow these steps to access, view, and print the guest’s information. Step 1: Locate the Guest Record Step 2: View Guest Details On the guest details page, you’ll see the guest’s ID images and comprehensive information, including: Step 3:…