How to Reset Your Password

How to Reset Your Password on My Guest Ban – Forgot Your Password

If you’ve forgotten your password for My Guest Ban, don’t worry! You can easily reset it by following the steps below. Just make sure your hotel’s tenant account is selected before starting the process.

Step-by-Step Guide to Reset Your Password:

  1. Open Your Web Browser:
  2. Ensure Your Hotel Tenant is Selected:
    • Before clicking the “Forgot your password” link, confirm that the correct hotel tenant (account) is selected at the top of the login page.
    • If your hotel’s name is not displayed:
      • Click the “Change” button.
      • A popup will appear prompting you to switch tenants.
      • Type your hotel’s name, then click “Switch to this Tenant” to select the correct account.
  3. Click on the “Forgot your password” Link:
    • Once the correct tenant is selected, click the “Forgot your password” link below the login button.
  4. Enter Your Email Address:
    • Enter the email address associated with your Guest Ban account.
    • After entering your email, click “Submit”.
  5. Check Your Email for the Reset Link:
    • Within a few minutes, you will receive an email containing a link to reset your password.
    • Open the email and click the reset link.
  6. Create a New Password:
    • After clicking the link, you will be directed to a page where you can create a new password.
    • Make sure to choose a strong password that you’ll remember, but avoid using common phrases or easily guessable information.
  7. Login with Your New Password:
    • Once your password is reset, return to myguestban.com and log in using your new password.
October 28, 2024