How To Flag A Guest

Our Flag a Guest feature lets you mark guests who need special attention, and even filter your guest list to see all flagged guests at once.

Why Flag a Guest?

Consider flagging a guest if they:

• Seem suspicious or engage in unusual behavior
• Require additional verification ex running a criminal check
• Need extra watch for security reasons
• Have shown behavior that property owners or managers should be aware of

Step-by-Step Guide

1. Navigate to the Guest Tab
   • Go to the ‘Guest’ tab in your dashboard. This displays all current and past guests.
2. Locate the Flag Icon
   • Next to each guest’s name, you’ll see a grey flag icon if the guest is not flagged. A red flag means the guest is already flagged.
3. Click the Flag Icon to Flag the Guest
   • Click on the grey flag icon. A prompt will appear, asking you to confirm. Once confirmed, the flag will turn red, and the guest is now flagged in the system.
4. Alert to Property Managers and Owners
   • Upon flagging, managers and owners automatically receive an alert, ensuring they’re promptly informed about the guest’s flagged status.
5. Remove a Flag
   • To remove a flag, click the red flag icon again and confirm. The flag will revert to grey, indicating the guest is no longer flagged.
6. Filter Guests by Flagged Status
   • If you want to see a list of all flagged guests:
     1. Find the ‘Show Advanced Filters’ link under the search bar in the Guests tab.
     2. Click ‘Flagged Guest.’
     3. Hit the search icon to view only flagged guests.

Tips and Best Practices

• Use flags thoughtfully: Reserve flags for guests who genuinely raise concerns or need extra monitoring.
• Add notes for clarity: If available, utilize the notes section to provide context for why a guest has been flagged.
• Stay proactive: If a guest raises immediate concerns, inform your team and consider reaching out to the guest directly.

Conclusion

The Flag a Guest feature makes it simple to track guests who require special attention, and now you can quickly filter your entire guest list to see those flags. With one click, you can alert your property manager or owners, helping everyone stay informed and prepared.

Stay secure and informed with the new Flag a Guest feature!