How to Enable Guest Risk Score

How to Enable Guest Risk Score in MyGuestBan

In this quick tutorial, we’ll guide you through the steps to enable the Guest Risk Score feature for your hotel property. The Guest Risk Score is a powerful tool designed to help assess potential risks associated with incoming guests, giving your team valuable insights to proactively manage guest safety and security.

By using the Guest Risk Score, you can monitor guests based on their past behavior and adjust interactions accordingly, enhancing your property’s security and guest management.

Key Steps to Enable Guest Risk Score:

1. Log into MyGuestBan with Administrative Access:

• Ensure you have administrative privileges to make changes to property settings.
• Go to myguestban.com and log in using your credentials.

2. Navigate to the Properties Tab:

• Once logged in, head to the Properties tab in the MyGuestBan dashboard.
• This is where you manage individual property settings for your hotel.

3. Select the Property:

• In the Properties tab, find the specific hotel property where you want to enable the Guest Risk Score.
• Click the “Actions” button next to the property name and select “Edit” to access the property settings.

4. Enable Guest Risk Score:

• Scroll down to the Ban Notification or Guest Alerts section.
• Here, you will see the option to enable “Guest Risk Score.” Check the box to activate this feature for the selected property.

5. Save Your Changes:

• After enabling the Guest Risk Score, click “Save” to apply the changes.
• Once activated, guest risk scores will be visible during ID scans and alerts, helping your team identify potential risks quickly.

Understanding Guest Risk Score:

The Guest Risk Score uses machine learning to analyze and assign a risk score (ranging from 0 to 100) based on guest history and offenses. It helps your team make informed decisions about guest interactions.

• Risk Score Range:
  • 0-100: The score reflects the likelihood of potential issues such as smoking in rooms, chargebacks, or disruptive behavior.
  • For example, a guest with a score of 40 or higher may require closer supervision, while a guest with a lower score poses less of a risk.

Benefits of the Guest Risk Score Feature:

1. Enhanced Monitoring:
   • Identify guests with higher risk scores and monitor them closely to prevent issues like property damage or misconduct.
2. Secure Authorizations:
   • Use the risk score to justify placing an authorization hold on a guest’s account, reducing the chances of uncollected charges or chargebacks.
3. Preventive Measures:
   • Take proactive steps to address potential problems by keeping a close eye on guests with high scores, especially those flagged for offenses like smoking, damage, or fraud.
4. Risk Alerts:
   • Soon, you’ll receive desktop and email alerts when a guest’s score exceeds a predefined threshold, allowing your staff to act immediately.

Offense Points Table:

Guest risk scores are calculated based on a points system linked to specific offenses. Below is a list of offenses and their associated points:

Important Notes:

• Underage Guests: Guests under the age of 21 are automatically assigned a baseline risk score of 20.
• Privacy: Your property’s data remains private and secure; it is not shared with other hotels.
• Disclaimer: The Guest Risk Score is for informational purposes only. It is a tool to assist in assessing guest risk, but it should not be the sole reason for denying service to a guest.