Adding a ban to a guest’s profile in MyGuestBan is an essential step for maintaining security and compliance at your property. This guide will walk you through the steps for banning a guest, including identifying the offense type, uploading evidence, finalizing the ban, and what happens if the ban requires further approval.
Step-by-Step Guide: How to Add a Ban
1. Initiating the Process:
- Navigate to the Guest Management page on myguestban.com.
- Locate the guest you intend to ban by using the search function or scrolling through the list.
- Once you’ve found the guest, select the Action Bar next to their name.
2. Adding the Ban:
- In the action bar, click on the “Add Ban” option.
- This will open a new section where you can input the details of the ban.
3. Identifying Offense Type and Severity:
- Specify the type of offense and its severity:
- Minor Offenses: These bans are restricted to your property, usually for offenses like policy non-compliance or obnoxious behavior.
- Major Offenses: These bans are shared across multiple properties and are for more serious issues, such as fraud or illicit activities.
- For major offenses, you will need to provide a police case number for verification.
4. Approval Process:
- Depending on your user status, you may have the authority to approve the ban immediately. If you do not have approval rights:
- Submit the ban for approval, and an email notification will be automatically sent to the manager and administrator for their approval.
- Fill in all necessary information in the text fields to provide detailed reasoning for the ban.
5. Uploading Evidence:
- If applicable, upload any supporting evidence such as images, documents, or reports. This is particularly important for major offenses.
- Click the Upload button to attach the files.
6. Saving and Finalizing:
- After entering all necessary details and uploading any relevant evidence, certify the accuracy of the information by checking the box next to “I certify the details are correct.”
- Click “Save” to apply the ban to the guest’s profile.
7. Verifying the Ban:
- To ensure the ban has been properly implemented, return to the Ban Section of the guest’s profile.
- Here, you can review and, if necessary, approve the ban to finalize the process. If additional approval is required, the ban will remain pending until a manager or administrator approves it.
8. Post-Ban Confirmation:
- Once the ban is applied and approved, return to the guest management section. The guest will now be marked as banned.
- The banned guest will be restricted from checking in or engaging with your property until the ban is lifted or removed.
If a Ban Requires Approval:
- Automatic Email Notification: If the ban is not immediately approved during submission, an email notification will be sent to the manager and administrator for approval.
- The ban will be marked as pending until it has been reviewed and approved by the necessary parties.
Key Takeaways for Effective Guest Management:
- Accuracy is Critical: Ensure all details, especially for major offenses, are accurate and supported with evidence.
- Follow Protocols: Adhere to your property’s protocols, particularly around approval processes and evidence submission.
- Documentation: Always upload relevant documents or evidence to support your decision for banning a guest.