How to enable Local Alerts for your hotel property in MyGuestBan. This feature allows your front desk team to receive notifications when a guest checking in is from a specific local area, helping your staff stay informed and enhance hotel security.
With Local Alerts, you can set a custom radius around your hotel’s location, notifying your team when a guest’s ID appears from a designated area. These alerts can be invaluable for monitoring guests and proactively improving guest security.
Video Tutorial:
Watch the video tutorial where we walk you through the step-by-step process of setting up Local Alerts.
Key Steps to Enable Local Alerts:
1. Log into MyGuestBan with Administrator Access:
- To enable Local Alerts, you will need administrative access to your MyGuestBan account.
- Go to myguestban.com and log in with your credentials.
2. Navigate to the Properties Tab:
- Once logged in, locate the “Properties” tab on the MyGuestBan dashboard. This is where you can manage the settings for individual properties associated with your account.
3. Select the Property to Configure Local Alerts:
- In the Properties tab, find the property for which you want to enable Local Alerts.
- Click the “Actions” button next to the property and select “Edit” to access the property settings.
4. Enable Local Alerts:
- Scroll down to the Ban Notification section within the property settings.
- Here, you will see an option to enable “Localized Alerts.” Check the box to activate this feature for your selected property.
5. Set a Custom Radius and Zipcode for Alerts:
- After enabling Local Alerts, you will need to set a custom radius around your hotel’s location.
- Enter the zipcode of your hotel and specify the desired radius (in miles) within which you would like to receive alerts for guests checking in from nearby areas.
6. Save Your Changes:
- Once you have configured the radius and zipcode, click “Save” to apply these settings.
- Your property is now set up to receive Local Alerts whenever a guest’s ID matches the specified area.
How Local Alerts Work:
- Customizable Radius: You can adjust the radius based on your hotel’s location, giving you control over how far out you want to monitor guest IDs.
- Real-Time Alerts: Your team will receive desktop pop-ups and email notifications when a guest checks in from within the chosen area, allowing for immediate action if necessary.
Why Use Local Alerts?
- Enhanced Security: Stay informed about guests checking in from the local area and identify potential risks.
- Proactive Monitoring: The alerts help your staff quickly identify guests from specific regions, offering valuable insights at a glance.
- Customizable for Your Property: Tailor the alert radius to meet the unique needs of your hotel based on its location and security concerns.
Troubleshooting:
- Administrator Access Required: If you do not have admin access, contact your hotel’s system administrator to enable this feature.
- No Alerts Received: Make sure that the correct radius and zipcode are configured, and verify that notifications are enabled for the front desk team.
- Radius Not Accurate: If your alert radius needs adjustment, revisit the Properties tab to refine the settings and ensure the correct area is being monitored.