Accessing Your My Guest Ban Dashboard – How to Login (With Tenant Switch)

Step-by-Step Guide to Login:

1. Open Web Browser:
   • Launch the web browser. Make sure it is up-to-date for the best experience with My Guest Ban.
2. Navigate to the Login Page:
   • In the address bar, type myguestban.com and press Enter to access the Guest Ban login page.
3. Switching the Tenant (Hotel Account) Before Login:
   • Before entering your login credentials, confirm that the correct hotel (tenant) is selected at the top of the page.
   • If your hotel’s account is NOT displayed as the current tenant:
     • Click on the “Change” button next to the tenant name.
     • A popup will appear prompting you to switch the tenant.
     • In the popup, type the name of your hotel (for example, “Aelius”), then click “Switch to this Tenant”.
4. Enter Your Login Credentials:
   • After confirming the correct tenant:
     • Username: Enter the username provided by your administrator.
     • Password: Enter the password associated with your account.
5. Click “Login” Button:
   • After entering your credentials and ensuring the correct tenant is selected, click the “Login” button.
   • You will be directed to the Guest Ban Dashboard, where you can manage guest information and alerts.

Common Issues and Troubleshooting:

1. Incorrect Hotel Tenant Selected:

• Issue: The system does not recognize your login because the wrong tenant (hotel account) is selected.
• Solution:
  • Always ensure the correct tenant (hotel) is selected before entering your username and password.
  • Follow the steps under “Switching the Tenant” above to confirm the correct hotel account is selected.

2. Incorrect Username or Password:

• Issue: You receive an error message that your username or password is incorrect.
• Solution:
  • Double-check that you are entering the correct username and password.
  • Passwords are case-sensitive, so ensure Caps Lock is not enabled.
  • If you’ve forgotten your password, click the “Forgot your password” link to reset it.

3. Account Locked After Multiple Failed Login Attempts:

• Issue: Your account is locked after five incorrect login attempts.
• Solution:
  • If you have entered incorrect credentials five times, your account will be locked for security reasons. Contact your manager to unlock your account.