ID Not Scanning
No ID Being Scanned: 2. Advanced Troubleshooting – Webscan Driver Frozen: 3. Automating System Checks with Guest Ban Monitor:
PMS Fill Popup Not Working
If the popup to automatically fill guest information into your Property Management System (PMS) isn’t appearing, follow these steps to verify and resolve the issue. Step 1: Check IDfill Status in the Task Tray Step 2: Launch IDfill from the Desktop Step 3: Reboot Your Computer (if IDfill is Unresponsive) Additional Support: Install the Guest…
Login Issues
Accessing Your MyGuestBan Dashboard – Troubleshooting Login Issues If you’re having trouble logging into MyGuestBan, the most common reason is that the correct hotel (tenant) account is not selected before entering your username and password. Follow this step-by-step guide to ensure you’re logging in correctly. Step-by-Step Guide to Login Common Issues and Troubleshooting 1. Incorrect…