Guest Ban Alerts – Active Warrant / Sex Offender Alert
Enhanced Database – Active Warrant / Sex Offender Alert When using the Guest Ban ID scanning solution, there may be instances where a guest’s information raises potential concerns, such as matches with active warrants or the sex offender registry. It is critical to handle these situations with the utmost discretion, in accordance with legal requirements…
Guest Ban Alerts – Offenses
Guest Ban Alerts – Standard Operating Procedures for Flagged Guest Identifications The Guest Ban application provides real-time alerts for flagged guests, helping hotel staff respond promptly and effectively to potential security risks, including underage guests, banned individuals, or those flagged for serious offenses. This guide will walk you through recognizing, handling, and enforcing guest bans,…
How to Add a Ban
Adding a ban to a guest’s profile in MyGuestBan is an essential step for maintaining security and compliance at your property. This guide will walk you through the steps for banning a guest, including identifying the offense type, uploading evidence, finalizing the ban, and what happens if the ban requires further approval. Step-by-Step Guide: How…
How to Enable Guest Risk Score
How to Enable Guest Risk Score in MyGuestBan In this quick tutorial, we’ll guide you through the steps to enable the Guest Risk Score feature for your hotel property. The Guest Risk Score is a powerful tool designed to help assess potential risks associated with incoming guests, giving your team valuable insights to proactively manage…
Enabling Local Alerts in MyGuestBan
How to enable Local Alerts for your hotel property in MyGuestBan. This feature allows your front desk team to receive notifications when a guest checking in is from a specific local area, helping your staff stay informed and enhance hotel security. With Local Alerts, you can set a custom radius around your hotel’s location, notifying…
How to Update IDfill and Install the Guest Ban Monitor
In this guide, we’ll walk you through updating IDfill and installing the new Guest Ban Monitor, an essential tool that ensures your scanner driver stays active. The Guest Ban Monitor automatically restarts the driver if it becomes unresponsive or is accidentally closed, allowing for a smoother ID scanning experience. Video Tutorial: We’ve provided a detailed…