How to Add a Ban
Adding a ban to a guest’s profile in MyGuestBan is an essential step for maintaining security and compliance at your property. This guide will walk you through the steps for banning a guest, including identifying the offense type, uploading evidence, finalizing the ban, and what happens if the ban requires further approval. Step-by-Step Guide: How…
How to Enable Guest Risk Score
How to Enable Guest Risk Score in MyGuestBan In this quick tutorial, we’ll guide you through the steps to enable the Guest Risk Score feature for your hotel property. The Guest Risk Score is a powerful tool designed to help assess potential risks associated with incoming guests, giving your team valuable insights to proactively manage…
Enabling Local Alerts in MyGuestBan
How to enable Local Alerts for your hotel property in MyGuestBan. This feature allows your front desk team to receive notifications when a guest checking in is from a specific local area, helping your staff stay informed and enhance hotel security. With Local Alerts, you can set a custom radius around your hotel’s location, notifying…
How to Update IDfill and Install the Guest Ban Monitor
In this guide, we’ll walk you through updating IDfill and installing the new Guest Ban Monitor, an essential tool that ensures your scanner driver stays active. The Guest Ban Monitor automatically restarts the driver if it becomes unresponsive or is accidentally closed, allowing for a smoother ID scanning experience. Video Tutorial: We’ve provided a detailed…
ID Not Scanning
No ID Being Scanned: 2. Advanced Troubleshooting – Webscan Driver Frozen: 3. Automating System Checks with Guest Ban Monitor:
How to Scan an ID
How to Scan an ID in My Guest Ban: Double-Sided and Single-Sided Scanning In My Guest Ban, scanning guest IDs can be done in two modes: Double-Sided and Single-Sided. This guide will take you through both processes to ensure accurate ID scanning and seamless transfer of guest information to your Property Management System (PMS) using…