Knowledge Base

My Account

  1. 1.
    Create a New User Account
  2. 2.
    Modify a User Account
  3. 3.
    View and Unlock Locked Accounts

Getting Started

  1. 1.
    Accessing your My Guest Ban Dashboard
  2. 2.
    How to Reset Your Password
  3. 3.
    How to Scan an ID

Managing Guests

  1. 1.
    How to Add a Ban
  2. 2.
    How to Search for a Guest
  3. 3.
    How to View and Print Guest Details
  4. 4.
    How To Flag A Guest

Type of Alerts

  1. 1.
    Guest Ban Alerts – Offenses
  2. 2.
    Guest Ban Alerts – Active Warrant / Sex Offender Alert
  3. 3.
    Guest Ban Alerts – Local Alerts
  4. 4.
    Guest Ban Alerts – Guest Risk Score

Feature Update

  1. 1.
    How To Flag A Guest
  2. 2.
    How to Enable Guest Risk Score
  3. 3.
    Enabling Local Alerts in MyGuestBan
  4. 4.
    How to Update IDfill and Install the Guest Ban Monitor

Troubleshooting

  1. 1.
    ID Not Scanning
  2. 2.
    PMS Fill Popup Not Working
  3. 3.
    Login Issues